How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Summary
The Patient Services Associate (PSA) is an integral member of the EAA Psychiatry Rachel Upjohn Building clinic at University of Michigan Health. This PSA position is a member of our clinic front desk team that completes patient check-in, patient check-out, return visit scheduling, and other key operational workflows. The PSA may also participate in projects and process improvement initiatives within the clinic and in association with larger system goals.
Responsibilities*
- Accurately and efficiently schedule patient appointments utilizing Cadence within Epic.
- Management of pre-arrival functions to assure all necessary information has been obtained for clinic visits.
- Monitor waiting area activity and assure a clean, organized, and safe environment.
- Promote personal comfort and convenience of patients and families by routinely checking their needs.
- Process and compile patient paperwork for appointments.
- Answer incoming phone calls and triage to the appropriate location.
- Call patients and remind them of upcoming appointments.
- Utilize paging systems to contact appropriate staff and faculty as required.
- Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards.
- Participate in creating efficient patient flow by coordinating with nursing, medical assistant, social worker staff, and faculty.
Skills You Have
- Able to work with a team to accomplish organizational goals.
- Communicate in a clear, concise, and diplomatic manner both verbally and in writing.
- Implement critical thinking to solve problems.
- Use technology such as word processing, spreadsheet, and e-mail.
Required Qualifications*
- High School Diploma or GED.
- 2-3 years of experience.
- Exceptional interpersonal skills and ability to work well within a team setting.
- Communicates effectively.
- Demonstrates active listening, written, verbal and information technology skills.
Desired Qualifications*
- Experience working within a large, complex health care setting.
- Familiarity with UMHS electronic medical record systems.
- Prior experience performing routine scheduling.
- Knowledge of University policies and procedures.
- Ability to multi-task in a fast paced, multi-disciplinary clinical setting.
- Demonstrated excellent attendance.
- Extensive knowledge of Microsoft Outlook.
- Expected to be proficient in identifying problems, seeking, and implementing solutions.
- Knowledge of basic medical terminology.
Work Locations
This position will primarily work onsite at East Ann Arbor Psychiatry, which is located at the Rachel Upjohn Building. There is a possibility of working remotely on a consistent basis depending on what is needed to support clinic operations.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
In addition to the screenings indicated above under Michigan law, a criminal history check including fingerprinting is required as a condition of transfer or employment for this position.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.